GoLightly, Inc. is pleased to present two free webinars on using online community tools to improve knowledge management in the enterprise.

Webinar: Corporate Knowledge Management in a Web 2.0 World

Learn how companies are successfully using Web 2.0 online community and social networking tools to facilitate knowledge management. This webinar will focus on the benefits to the enterprise of social networking systems that:

• Improve work quality
• Preserve informal knowledge; access internal expertise
• Reduce legal exposure

We will discuss how social networks are being used, with an emphasis on specific case studies, and will touch on these important considerations:

• What Web 2.0 tools make sense for the enterprise?
• What are special implementation issues for new tools in the enterprise?
• How do social networks affect corporate performance?

Webinar: Bringing Online Community into the Enterprise - Practical Guidelines

No one can simply push a button and create a successful online community. Implementing this paradigm-shifting technology in the corporate world is a new challenge. One size does not fit all, because each company has different reasons for implementing online community, and must accommodate different business processes.

We will be discussing what has driven the success of these knowledge management tools in the corporate environment, and what has caused their failures. This webinar will emphasize the need to:

• Focus on what the community will contribute
• Set appropriate expectations
• Avoid common points of failure
• Identify required elements

Featured Speaker from Fireman's Fund

The featured speaker for both of these webinars is Abigail Shaw. Abby has been working on the issues of web-facing knowledge management for Fireman's Fund Insurance for nine years.

Her experience there spans the development and maintenance of an enterprise intranet, the implementation of a variety of content management systems, overhauls of public websites and extranets, a podcasting program, on-demand video, and consulting with internal customers on very specific knowledge management programs and problems. She is currently Director, External Websites, but for five years her title was simply Infomaster. She has spoken at many industry conferences, including KMWorld's.