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Default What to do if you are not receiving emails from your community

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Old January 4th, 2011, 01:48 PM
Lisette S.'s Avatar
Lisette S. Lisette S. is offline
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If you are not receiving emails from your Community, there are several places to look before contacting GoLightly support:
  1. Make sure your IT department has put GoLightly’s mailer on your internal white list (mailer.golightly.com, IP: 38.127.224.105).
  2. Make sure the emails are not being sent to a junk folder:

How to keep GoLightly emails out of your junk folder for:

Hotmail
  • Log into your Hotmail account
  • Click Options in the upper right.
  • From the menu, select More Options....
  • Under the Junk e-mail heading, choose the Safe and blocked senders link.
  • Click Safe senders.
  • Type in "GoLightly.com" and click the ADD TO LIST button.


Yahoo
  • Go to Options (upper right) > Mail Options > Spam
  • Look for golightly.com in list of blocked addresses
  • If it is listed as blocked, select it and then select 'Remove'

Outlook 2003/2007/2010
  • Go to Tools > Options > Preferences > Junk E-mail
  • Select the Safe Senders tab
  • Add '@golightly.com' as a safe domain



Last edited by Lisette S.; January 17th, 2011 at 12:31 PM..
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