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Default The number of Group emails sent doesn't look right

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Old September 4th, 2007, 01:11 PM
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Susan E. Susan E. is offline
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If you go to Email Archives for a given group, and for a given sent email, click on the number in the Stats column that says "29 sent" or "925 sent" or whatever, you can see exactly who was actually sent that email.

The email digests are sent in the middle of the night, so the people who have chosen to receive that Group's email in digest form won't be included in the "emails sent" number or show up on the "emails sent" list until the next morning.

Another thing that can affect the number of emails sent is the email addresses that have "bounced". An email is said to have "bounced" if it is undeliverable. Sometimes the bounces are temporary - the recipient's servers are too busy, or down, etc. Sometimes the bounces are permanent - the email address is incorrect, or no longer exists, etc. The Community Administrator can go to Admin Tools > Bounced Emails History report to see exactly which email addresses have bounced and whether they are temporary or permanent bounces.
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