Default Suggested Survey Questions to Gauge Satisfaction with Online Community

Old June 3rd, 2010, 12:48 PM
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Dale John M. Dale John M. is offline
Join Date: Oct 2006
Posts: 82
Dale John M. is on a distinguished road
  • Have you used social networking or social media tools (i.e. Facebook, Linkedin, MySpace, others) prior to logging in to this Community?
  • I found the process to log-in to this Community and establish my personal profile to be straightforward.
  • The more I did in this Community, the more comfortable I felt contributing content (such as status updates, commenting in groups or forums, posting documents to the Library, etc.).
  • The navigation menus in this Community were easy to locate on each page.
  • I was able to form a group and invite other members to participate.
  • I was able to navigate the Forums section and locate threads that were relevant to me.
  • I feel this Community will be a valuable tool for members.
  • I would rate my experience in this Community as positive.
  • I will recommend this Community to other members I know.
  • What did you enjoy about this Community?
  • How do you plan to use this Community?
  • How often do you expect to participate in this Community?
    • Very often (once per week or more)
    • Somewhat often (2-3 times per month)
    • About once a month
    • Somewhat rarely (3-6 times per year)
    • Very rarely (1-2 times per year)
  • What would make you participate in this Community more frequently?
  • What do you think can be improved?
  • What other comments or suggestions do you have about this Community?

For many of the above questions, you can use the following answer options:
  • Agree
  • Somewhat agree
  • Neutral
  • Somewhat disagree
  • Disagree
  • Comments?

(Special thanks to Ron Hynum at CAMFT.org)

Last edited by Dale John M.; June 3rd, 2010 at 01:02 PM..
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