Default Regular Tasks for Community Managers: How to Energize your Community

Old June 3rd, 2010, 01:10 PM
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Dale John M. Dale John M. is offline
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  • Monitor community activity and make sure appropriate people respond to questions. To best monitor community activity, turn on all email notifications on the "Notification Settings" page under "My News".
  • Instead of answering member questions directly in email, create a Forum post with the answer and then refer your member to that answer via email.

  • Make sure upcoming events are on the community calendar
  • Distribute documents by adding them to community library and then linking to them
  • Post questions to stimulate conversation in multiple places throughout community: Group listserv, Community Forum, My News page
  • Have a weekly drawing where one member wins a $5 Starbucks card and announce the winner on the My News page. The drawing can pull from all members who have a photo, or who have signed in during the last month.

  • Your challenge: connect like-minded members into small discussion groups where they can ask questions, hear other's questions and hear answers. Examples: Regional chapters, working committees, staff. Are there any other "groupings" within your organization who should be talking? Are you supporting your most active members in their attempts to convene conversations by starting groups?
  • Congratulate the most active member for the prior month on the "My News" page
  • Provide "quick fact" in your monthly newsletters highlighting recent community activity. Have "Learn More" link click through to community.
  • Brainstorm as a team to create a list of questions that can be asked on the community to stimulate conversation.
  • Ask thought leaders to blog within the community at least once per month on relevant topic.
  • Make organizational announcements first on the community (1-2 day lead)
  • Attend GoLightly's monthly Admin Refresher webcasts to discuss best practices with other community managers.

At Community Launch
  • Encourage chapter leaders to use a group email listserv to communicate with regional members.
  • Add commonly referenced documents to group or community library.

If you have other suggestions, please click the "Post Reply" button below and share them!

Last edited by Dale John M.; June 4th, 2010 at 03:27 PM..
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