Default Group Synchronization: the number of Chapter members is not correct

Old March 4th, 2010, 01:35 PM
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Dale John M. Dale John M. is offline
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What if you link a Social Network group with an iMIS Chapter (using the Group Synchronization tool), and the number of members returned doesn't match the number you are expecting?

For example, here is what happened with one of our clients.
  • According to Web Services: 997 Active members were found in iMIS
  • According to their membership manager: 623 members were expected for that Chapter.

A mismatch between the members you see in the iMIS interface and what Web Services returns can happen when the chapter membership specified in the Name table doesn’t match the membership specified in the Subscriptions table. The way iBO/Web Services works is that it pulls from the Subscriptions table only.

These numbers get out of sync because the Subscriptions table is not being updated when the Name table is being updated.

The solution is two-fold:
  1. Find out where in the daily use of iMIS the Name table is being updated without the Subscriptions table updating correctly at the same time. Make sure the Subscriptions table gets updated when the Name table gets updated.
  2. Run an update script that adds/updates entries in the Subscriptions table based on the Name table.

Last edited by Dale John M.; December 5th, 2011 at 09:56 AM..
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