Default On the Bridge Status page, some profiles are listed under "Possible Problems"

Old June 10th, 2009, 05:04 PM
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Dale John M. Dale John M. is offline
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If you have found a profile that is not getting added to your Social Network, this Learning Center entry will describe some of the things you can do. (For more information on finding out if you have any "stuck" profiles, click here.)

When you are looking at the screen that shows you one or more profiles that cannot be added to the Social Network, click the "log entry" link on the far right. It will refresh the page and show you (below) some details about the error. Here are a few common errors and what you can do:

"Cannot add account because email already being used by another account"
The new profile being added is using an email address that is already tied to an existing Social Network account. With GoLightly, each email address can only be used by one account, so when the bridge attempts to create a new account for a person using the same email address, this action is blocked.

To fix this so that the new account can be created, you have the following options:
  • Make sure there aren't duplicate accounts for this person in . If there are, fix the problem in and then run "Import Profiles" again.
  • Find the account on the Social Network already using that email address. If that existing account has multiple email addresses, delete the one listed for the new account (in the "profile_array" box) so that the new account can be created.
  • Ask the members who are currently sharing an email address for their latest email addresses. Create a new account for this person using a new, unique email address. Look for the 'Click here to add a "stuck" member manually.' link on this page.

Last edited by Dale John M.; June 10th, 2009 at 05:21 PM..
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